Thank you for booking a trip with Wheels Up Heels Up Travel LLC! We are super excited to host your vacation! You will receive a receipt of payment, if you haven't already, of your initial deposit. This has your booking number attached which also serves as your confirmation. Please use that number for all future correspondences.
•One of the important tasks for all travelers is to stay close to our FB groups and business pages for important updates about your trip.
•A subgroup will be created within 90 days before the trip so that details can be discussed and updates posted. However, depending on how far out your trip is, there they may not be many updates for those that are many months out . Please do not be discouraged by the silence if there is any, if you’re booked, you are secured and the trip is being worked behind the scenes.
•Itineraries will be completed no sooner than 2 months before the departure date but you are welcome to follow our group plan &/or create your own experiences/itinerary. I do aim to get them out sooner but you'll have at least a 2 month notice.
•Please do not hold off on booking a flight you see or ready to get, wait to shop or do anything personal you need while waiting on the itinerary: they will typically consist of a group welcome dinner, some sort of lunch or brunch, a tour, 1-2 excursions, a casual night out or VIP experience, a boat or yacht party and something cultural for the most part. You can anticipate to spend an extra $300+/- on additional activities, tours and excursions.
•You will receive an invoice from the agency with your balance due between the 1st-5th of every month starting Feb 2022 for each trip you’re booked for/are on. Invoices are updated when payments come in. If you made a payment, please allow 24-48 business hours for it to reflect and refresh your original invoice to see the update. IF there is an error in payments, balances or anything of that nature, please email firstname.lastname@example.org. We will investigate the discrepancy and update. Lastly, always check spam folder if you do not see any invoice.
•Please submit flight info no less than 14 days before trip via email so transportation can be set up for you (whether included in your package or an add-on fee). You can use this link to submit: https://forms.gle/WCwGJmSoPFHtbvn48
•To take advantage of the double occupancy pricing, you will need a roomie. We offer roommate pairing in the group but if you booked with someone and didn't put their name in notes, email us.
Reminders & Policies
•All deposits are non-refundable and non-transferable. ALL SALES ARE FINAL unless you have travel protection added within 7 days of booking. Depending on protection you purchase, you can receive a credit or refund (click on appropriate link to purchase or read more) minus the non-refundable deposit and cost of travel protection.
•If a trip is canceled by the agency, all funds paid will be returned within 90 day but if you cancel and no protection is attached, you forfeit all your funds paid.
•If a destination is closed due to a no-entry scenario from that country, meaning there is no way we can travel, the resort will refund the agency and you will receive your money back within 90 days once it is received by the agency.
•Please check flights routes and costs for your trip and book appropriately, if you need assistance or need an airport code, we are here to help!
-Hotel check-ins are normally at 3pm or 4pm with an early checkin option, but this is at the resorts or owners discretion and is not guaranteed.
-CHECK VACCINATION & COVID ENTRY REQUIREMENTS. We will keep you in the loop if things change but we encourage you to check on your own as well.
-You can protect your trip should you need to cancel but adding one of the travel protection options (full refund or travel credit) through the agency within 7 days of booking and/or third party insurance, I recommend Seven Corners.
-If you are booked for an hotel or resort, spots cannot be sold and no name changes allowed.
-If you are booked for an airbnb or private property such as a house or cabin you can sell your spot unless explicitly stated otherwise & within 14 days before trip, no changes allowed after.
Payment Info, Reminders & Schedules:
•All payments are due in full 45-50 days before the trip, all due dates are posted on each trip.
•You can make payments on your trip in these ways:
-The Pay On My Trip option on our website
-Zelle (to pay a remaining balance in full or one lump sum over $50)
-Directly from invoice
*Please include your name, destination and order number in each payment note.
-A 3% fee or tax will be added on all options above except Zelle and Venmo.
-We do not have access to your Sezzle payment schedule, it’s offered as a courtesy but I can’t see anything on your behalf.
Who To Contact?
-If you have a question please email: email@example.com or my Admin Ambassador, Katrina firstname.lastname@example.org, ask your question(s) in our group or reach out to one of our group admins.
-If you have an issue outside of general trip questions or invoice concerns, please email our Client Relations/HR Manager at email@example.com
I know this was a lot of information but because it is in your email you will always have access to it and you will receive it every time you book a trip! So please make sure you review it in your own time and if you do not understand anything...
We are more than happy to answer any of your questions! :)